Refunds & Rescheduling

How do I cancel and get a refund?

Text or call one of us using the details at the bottom of this page. Tell us your name, the date of your booking and that you'd like to cancel.

Your notice counts from the time we receive your text, email or call. If you call, we'll send you a written confirmation so you have a record.

How much will I get back?

It depends on how much notice you give before your booking starts:

• 72 hours or moreFull refund
• 48 to 72 hours50% refund, or a free reschedule
• Less than 48 hours, or no-showNo refund

Short-notice cancellations mean we've already set aside the date, turned down other work and prepared for your shoot, which is why we can't refund them in full.

How long does it take to get my refund?

Once we've confirmed your cancellation, your refund is sent within 5 to 7 working days to the payment method you originally used. Your bank may take a few extra days to show it.

What if you have to cancel?

If we ever need to cancel, you'll get a full refund or a free reschedule, whichever you prefer.

How do I reschedule my booking?

Text or call one of us with your booking details and a few dates that work for you. We'll confirm your new date in writing.

How much notice do I need to give?

Give us at least 48 hours' notice and rescheduling is free. With less than 48 hours' notice, the booking is treated as a late cancellation and isn't refunded.

How many times can I reschedule?

You can reschedule once free of charge, and your new date must be within 3 months of the original one. A second request to move your booking is treated as a cancellation and follows the refund rules above, based on your original booking date.

What if I'm late or don't turn up?

If you're late, we'll do everything we can, but your session still ends at the booked time. If you don't turn up and haven't contacted us, it's treated as a no-show and isn't refunded.

Can I get a refund after my shoot has happened?

Because your time, our time and the editing work have already been used, we don't offer refunds once a shoot has taken place.

What if I'm not happy with my photos or video?

Tell us within 7 days of receiving your work and explain what you'd like changed. If something isn't right, we'll fix it.